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M&M’s Blog goes behind the headlines to offer a running commentary on the business dynamics within the international media and marketing industry. The M&M editorial team joins forces with industry experts and local market heroes to balance a bird’s eye view of global trends with the importance of local insight.

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  • Look who’s talking: understanding social influence online

    13 May 2013

    Do influencers really exist? Way back in 2000, when Facebook was but a twinkle in Mark Zuckerberg’s eye, Malcolm Gladwell’s The Tipping Point introduced the concept of “mavens”, the so-called super-consumers brands hungrily pursue as the Holy Grail of engagement. We all knew then that word of mouth was a powerful tool – but really, how influential could an individual be?

    Fast forward a few years and the quickly established social networking culture made this question rather more compelling. Brand strategists the world over have been devoting ever more energy converting the well-connected social networker into that fabled brand ambassador, whose views and endorsements send others rushing out to buy the latest products.

    Indeed, you can’t help but notice the number of brands attempting to target them explicitly, often in conjunction with services such as Klout and Peer Index. We’ve seen Cathay Pacific Airlines opening up its airport lounges to those with a strong influence score; Air New Zealand and Dell offering financial rewards to those whose recommendations lead to purchases from others; and, most recently, Ford looking to recruit 100 influencers for its “Social Remix” campaign.

    It’s also hard to avoid the numbers surrounding social networking. We may hear relentless about the supposed “death” of Facebook, but the truth remains that nearly two thirds of UK adults are classified as social networkers, with 45% saying that they “like” or “follow” brands. These figures are set to rise further; by the end of the 10s, around 75% will be using social platforms, with a jump to nearly 100% among the youngest tribes.

    Social influencers aren’t going anywhere in a hurry. And nor are brands’ attempts to isolate, categorise and engage them.

    The drunk guy at the party

    The problem is, there aren’t all that many brands doing it well – many are simply talking at their social audiences, something about as welcome as the drunk guy at a party; no-one wants them to be there, let alone listen to what they’re saying.

    It’s also too easy to under-estimate the potential of those not categorised as “super influencers”: 37% of consumers agree that they’re “always telling friends and family members about new services or products” they’ve discovered (rising to nearly 60% among those who follow brands on social networks). And another third neither agree nor disagree – suggesting they are at least sometimes recommending products. That makes for a lot of potential influencers.

    Why do we share?

    Status is a huge driver. When we ask networkers if they like it when other people endorse or share the content and posts they place online, around 60% say yes – a figure that climbs to 75% among 16-24s. This need for recognition is not new, nor is it exclusive to social networks – they have simply fuelled the desire to gain outward validation still further.

    We’re also increasingly selective about who we engage with and why. While the early days of Facebook mainly consisted of telling the world you were eating a ham sandwich or sharing 64 pictures of a fun party, apps like unbaby.me and Undrip are now springing up precisely to avoid this sort of unfiltered irrelevancy and implement a little more control. We are now much more likely to share on a one-to-one or one-to-a-few basis, broadcasting less and curating more. It’s all about showing your expertise.

    Due to this increasingly self-conscious approach to networking, a more thoughtful approach to social sharing is ripening and will undoubtedly characterise behaviours in the years ahead. In turn, we expect a greater number of consumers to adopt a digital etiquette routine when engaging in digital communications and to demand a greater level of quality in the content shared by their online contacts – whether individuals or brands. The focus will be on connections and messages that are genuinely relevant, entertaining, purposeful. Meanwhile, the thoughtless status update or branded intrusion will seem just as unwelcome as a piece of junk mail. And for those who subscribe to the super-consumer model of influence, it seems inescapable that these shifts and changes will shape the criteria by which influence is defined. Today’s super-influencers might simply be tomorrow’s drunk guys at the party.

    By Karen Canty, head of news, Future Foundation

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Online, Social, Facebook

  • Facebook Home: Fancy new app, or tipping point for the internet?

    24 April 2013

    Facebook, Google and Apple are preoccupied with one key ambition – to become the dominant interface between people and the internet. It's the same thing the ISPs warred over before people started setting their home-screen to Google. Now, with the mobile interface destined to become the key access point to the Internet, Facebook Home is the latest salvo in the battle to realize that ambition.

    Designed to replace the existing ‘home’ and ‘lock’ screens on Android powered devices, Home is a new app that wraps around the Android OS and pulls in your social content to enrich the mobile experience. Look further, however, and Facebook Home is more than just another app; it’s a concerted strike by Facebook and Google on Apple’s ecosystem of device, experience and content.

    Home’s Cover Feed and Lock Screens trump everything else on your mobile device, meaning Facebook no longer plays second fiddle to Google. Instead, Home aims to make Facebook the starting point for every digital journey you’ll make, facilitated by its integration with Bing and the recent launch of its Graph Search service. That, of course, puts Facebook directly in the path of more advertiser dollars.

    Of more importance though is the user experience Facebook Home tries to deliver. Until now, Facebook has for most merely been a welcome distraction to our daily lives, whilst the usefulness of apps and mobile technology plateaus without the intelligence of contextually relevant social content. Cool applications, big megapixel cameras and gesture-controlled interfaces will remain novel but will ultimately be generic.

    Layering Facebook’s social content over the mobile operating system will enhance your phone’s functionalities, elevating them from technology features to humanised tools. Imagine a phonebook that doesn't order contacts in alphabetical order but instead by the type of relationship you have, or a calendar pre-populated with the birthdays of your best friends and family and delivering gift suggestions based on their likes.

    In placing the emphasis of mobile interaction on people, rather than apps, Home aims to provide a compelling reason for people to switch from Apple’s iOS to a combined Facebook and Android ecosystem. Own the ecosystem, own the user, and of course a big slice of the revenue generated by advertising and paid content downloads.

    The big question, and one which we will only gradually understand the answer to, is whether Home is primarily a feature for the Facebook-obsessed, or a genuine paradigm shift in the war to own the interface between people and the internet, and the dollars spent on advertising and content at that interface.

    Does Facebook Home deliver a paradigm shift? With a two-out-of-five rating from over 11,000 reviews on Google Play, this version of Facebook Home seems to be a rather underwhelming experience for many Android users.

    By Ross Jenkins, global managing director, Profero Performance Media

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Mobile, Facebook

  • Facebook News Feed: Only the best brands will prevail

    10 March 2013

    Facebook’s new Newsfeed features much of what we had expected: bigger, richer display units for posts; consistency across mobile, smart trending topics, integration of Graph Search, and bespoke streams.

    For users, it should represent a welcome lick of paint for the service that is now so integral to everyday life: symbols instead of text to better display on mobile, and the new ‘omni-sidebar’ on the left. The newsfeed is simplified and expanded, meaning bigger and better updates. ‘Content feeds’ allow users to easily see items from just friends, or pages, or photos, or people you follow, and so on. There’s even one just for music (now there’s an ad opportunity). Previously, these lists have required effort to curate and manage – here, it’s all done automatically.



    Facebook is almost certainly trying to hold on to its much-touted ‘stickiness’, or session length – something that has doubtless been threatened by other social services and highly-polished, single-purpose apps. With ‘more stories, less clutter’, the site is working hard so that you don’t just navigate away when you’re done, but instead go find something else to browse.

    For marketers then, News Feed is more important than ever. Make no mistake: this is a user-first update. Facebook didn’t even mention ads until the Q&A. Bigger visuals pave the way for better marketing, but now there’s a responsibility for brands too. If people get fed up of poor-quality ads, it’ll be easy to skip them entirely. On the other hand, if there is strong uptake of the revamped feeds, then more paid impressions will be available. Some marketers may blanch at this change, but it’s simply sorting the wheat from the chaff. Nobody benefits from poor advertising, least of all Facebook. This nips that problem in the bud, and should mean that only the best brands prevail.

    By Ben Woods, managing director, iProspect

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Social Media, Advertising, Facebook

  • Facebook Graph Search: On top? Or a flop?

    16 January 2013

    We’ve been waiting long enough and now Facebook has finally given us something optimistic to talk about for the first time since its disastrous IPO last year. 

    What happened?

    It’s all over the news and if you haven’t heard by now then where have you been hiding? For those that have been travelling on a long-haul WiFi-less flight (that’s the only way you could have missed it), here’s the news in short:

    The tech world had been speculating for some time about a big Facebook announcement, which came last night during a press conference in California. Rumours were rife around what the social networking giant could have up its sleeve – was it the launch of a new smartphone? An ad platform? A search engine? Who knew...

    Until now that is.

    In what might initially have come as a blow to Google, Facebook has launched its own search engine, Graph Search. But it’s not what it first seems. In the words of Zuckerberg: “Graph Search is not web search”. Phew for Google! Rather than taking on the internet king of search that is Google, it’s an internal search engine unique to Facebook that brings its own unique social networking element to search – which sounds like more of a Siri-style function than a Google.

    What is it?

    Making the big announcement last night, Facebook founder and chief executive Mark Zuckerberg described the latest feature as the social network’s “third pillar”, after the newsfeed and timeline. 

    It works by allowing users to search for people, photos, places and interests by typing in a search term, which could be as random as: ‘people who like cycling’, ‘sushi restaurants in New York’, ‘jewellery that my friends like’ or ‘which smartphone should I buy’. Facebook will then trawl through its vast amounts of data across profiles, photos and pages to bring up search results based on the recommendations or personal interests of friends or connections.

    Ah-ha, I hear you say. Well what happens if Facebook doesn’t have the information that you search for? Well that’s where Microsoft comes in (an early investor in Facebook one of Google’s largest challengers). If a user searches a term that goes beyond Facebook’s capabilities, they will be directed to Bing for wider web searches. Result for Microsoft!

    Why does it matter?

    Facebook has one billion users, over 240 billion photos and a never ending number of connections – every advertiser's dream. It’s about time the social network did something meaningful with its resources.

    For Facebook (which will be music to the ears of Facebook investors), it opens up a whole new ad revenue stream – something which Facebook has been struggling with since its IPO back in May last year. Before this, Facebook’s search function was basic and pretty much a wasted opportunity in terms of advertising.

    Since Facebook announced that whopping one billion user milestone last year, the social network has been on a downward spiral – with users not adding many new friends/connections, resulting in a static social graph: Facebook’s worst nightmare. But with Graph Search, users are encouraged to add more friends, spend more time on the site and keep coming back – something that is vital to Facebook’s success.

    For advertisers, this is good news in terms of engaging with consumers on a more personal level. Glow chief executive Damian Routley makes a good point that for most people, the most trusted reviews and recommendations come from those closest to you. “That’s the value that Facebook brings to search and that’s why it will be a serious contender in this market,” he says.

    What does it all mean?

    It could give Facebook a chance to truly increase its ad revenues. Google currently commands around 66.7% share of the search market in the US, according to Comscore, and it’s about time someone else got in on the game too.

    Rocket Fuel’s managing director Europe Dominic Trigg is of the view that the new feature should bring together search and rich display together – “something we haven’t really seen before at the scale that Facebook can offer”.

    “This means the ability to better engage users when they are searching, but also to target messages more precisely so that users see advertising that is relevant to them,” says Trigg. “All this serves to increase Facebook's attractiveness to advertisers.”

    Brands listen up – if you haven’t got a Facebook Page already in place, you better get cracking. And for those who do – it’s time to optimise your site, page, app... everything! Advertisers might have the opportunity to truly tap into that much sought-after one billion user base.

    Click here for more information about Graph Search and how it works.

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Online, Advertising, Facebook, Search

  • Infographic: Top 10 websites in MENA

    07 January 2013

    I recently stumbled across this infographic from Egyptian online magazine Digibuzz, which pulls together internet data from Comscore regarding internet users across the Middle East and Africa.

    During October 2012, nearly 135 million people used the internet in the region, with Google scooping the top spot, reaching 90% of the region’s digital population with 122 million unique visitors. Facebook was next with 101 million unique visitors.

    But rather than list the top 10 websites by monthly unique visitors, check out the below infographic to see the other websites that made it into the top 10:

     

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Twitter, Online, Bing, Apple, Facebook, Yahoo, Consumer insight, Google

  • Social media drives revenue: infographic

    30 October 2012

    Eventbrite’s latest Social Commerce Report, which examines the additional revenue and traffic accumulated when people share event information on Facebook, LinkedIn and Twitter, has revealed that Britons are the most prolific ‘clickers’. In the UK, as the below infographic details, every time someone shares an event on Facebook, on average 22 of their friends look at that event. However, on Twitter, if someone shares an event it results in 42 of their friends checking it out – the most visits generated out of all the countries surveyed. 

    Globally, the value of a social share has risen by 81% and traffic generated from each social share has increased by 59%. As events are inherently social it is unsurprising to see a compound effect of sharing, however, it is interesting to see that the values and traffic driven from each share continue to rise despite the increase in volume of sharing across social networks.

    Check out the infographic below for more information:

    By Tamara Mendolsohn, vice-president of marketing, Eventbrite

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Twitter, Social Media, Online, Facebook

  • Is your social media campaign on track?

    20 July 2012

    Social media is still relatively new in the grand scheme of things and marketers are still trying to come to grips with how best to use it.

    I thought I would share this infographic from UK-based digital marketing agency Return on Digital, which pulls together all its hints and tips on how to interact via the medium and increase brand engagement across three major players in the space – Facebook, Twitter and LinkedIn.

    Is your social media campaign running smoothly or is it heading off the beaten track? I know which side of the track I’d rather be on...

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Twitter, Social Media, Social, Advertising, Facebook

  • The who’s who of social media: infographic

    05 July 2012

    Global ad spend on social media is set to reach $9.8bn by 2016, according to BIA/Kelsey’s US Local Media Forecast. With that in mind, it is vital that brands and businesses have a social media strategy in place. But the social media world is fast becoming complex and the need is greater than ever to ensure that you are on the right platforms to reach the right consumers.

    While Facebook and Twitter might seem the obvious choice due to their massive reach and high engagement levels, the smaller, up-and-coming Pinterest’s of the online world also have their own unique features and perhaps, when implemented alongside the more popular networks, could lead to a greater ROI for marketers.

    I thought I would share this infographic from Imbue Marketing which looks at the who’s who of social media for brands, outlining who the major players are in the social space, what makes them unique, who is using it and how brands/business should be using the network. You might just find it useful...

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Twitter, Social Media, Social, Facebook

  • The most socially devoted industry: infographic

    25 June 2012

    If the key to social media marketing is communicating and interacting with fans, can you guess what the most socially devoted industry is? Well believe it or not, it’s the telecoms industry, which responds to 4% of questions from its fans on Facebook.

    Here’s another infographic from Social Bakers showing the results of a study carried out on Facebook:

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Social Media, Social, Facebook

  • Are media and ad executives social media dinosaurs?

    17 May 2012

    With a potential $100 billion on the table, it is perhaps not surprising that Facebook’s business model is coming under increased scrutiny these days. A recent Financial Times article reports growing tensions between advertisers and Facebook over the placement of advertising on the site.

    Advertisers, it seems, want to slap display ads all over your Facebook newsfeed, but Facebook wants to protect your turf.

    Earlier this week, I wrote this post (McDonald’s mommy bloggers) about how some marketers seem to have realized that investing in people brings better returns (rather than investing in trying to drive traffic in social media). The Financial Times article, however, indicates that things are not really changing at all. Advertisers still want to get their ads in front of your eyeballs irrespective of how you might feel about it.

    Dinosaur skeleton

    But who are these “advertisers”? Based on the quotes and references in the article, it seems pretty clear that the “tension” originates from the old school media and ad agency folks, who feel disrespected by a company that puts user experience ahead of advertising opportunities. The article quotes an unnamed “senior executive at a large agency group” as follows:

    They have a great business, but it’s the hubris that drives me crazy. It’s a bunch of 23-year-old kids telling you about how you’re a dinosaur.

    Mmm…is Facebook suffering from hubris? Or maybe it just has an understanding of its user base. I wonder. It seems to me that Olivier Fleurot, chief executive of MSL Group, was far closer to the truth when he stated:

    Advertisers are clearly intrigued by this space where 900m people interact. They are not sure how to be part of the conversation.

    The problem is, as long as people keep thinking of social media platforms as an advertising opportunity, they will fail to leverage social media’s full potential. Sure, you can put your display ads up there, but unless you have something of value to add to the conversation, you are going to get ignored. It was true in 2006 and it is still true. 

    Of course, the agency world is not the only group trying to impose its own agenda on Facebook. I note a couple of quotes in the Financial Times article from the investment community. If they are going to bet on the Facebook IPO, they want big and quick returns. And what better way to get that return than tap into the pent up demand for display advertising?

    So what are your thoughts? Why is it so hard for people to change their advertising mindset? And what might Facebook do instead of adding display ads to your news feed? Please share your thoughts.

    This blog post was spotted on Straight Talk with Nigel Hollis.

    Comments (0) | Permalink

    Posted by: Nigel Hollis

    Tags: Social Media, Advertising, Facebook

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