This site uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Find out more here.

About this blog

M&M’s Blog goes behind the headlines to offer a running commentary on the business dynamics within the international media and marketing industry. The M&M editorial team joins forces with industry experts and local market heroes to balance a bird’s eye view of global trends with the importance of local insight.

RSS feed Subscribe to blog feed

Go Back

Digital

  • Digital - for better or worse?

    15 April 2013

    Apparently, ‘everything’ has gone, or is going digital. Apparently, this is a very good thing, and we should all be very excited and happy about it. But, at the same time that ‘everything’ has been going digital, it seems that society has gone to the dogs. Is it a coincidence that the society we live in today seems to be more than a little broken compared to the one that I grew up in, when virtually nothing was digital? Even if one is not the cause of the other, does the new, shiny, spangly, brilliant, digital economy actually mean that ‘everything’ is going to better, even though many things seem to be so much worse now, or are we losing some fundamentals that we can still regain before we forget what they were? 

    As a kid born in ‘75, I’m a child of the 80s. My earliest media memories include teletext Vic 20’s, BBC Micros playing Chuckie Egg, JetSet Willie and Repton; the teaser ads for Eastenders; the first day of Channel 4; Bucks Fizz ripping off their skirts; Nintendo Game and Watch. Loppylugs records in Edgware, the ‘clunk click’ campaign and Jimmy Saville being an eccentric presenter, not a devil-incarnate paedophile. My gran recalling days before TV and bakerlite radios. Most of those things no longer exist anymore, outside of the memories of those that experienced them first hand.

    I remember going supermarket shopping with Mum. I can’t remember going record shopping with Dad. He bought them though, and occasionally played them too. Records were objects of reverence. I was not allowed to touch them at all until I was around 8, and even then, after the first time I broke one, I wasn’t allowed anywhere near them again until I was about 12. By 14, I had a CD player of my own, and I recall those first visits in to record shops, gift vouchers in hand, flicking through records by bands I’d never heard of, with front covers featuring fish, far flung worlds in bright colours and, odd looking musos. I loved the fact that all mixtures of people were there – buying classical, punk, rock, rap, whatever they were into. And I was into everything and anything, but I think I remember most fondly browsing to buy the music and the act of collection even more than listening to the records.

    Nothing beats browsing in a shop. Browsing online is not the same. The fact that ‘people who read x also enjoyed y’ is not as inherently satisfying as turning to the guy next to you who is looking at an album you own and telling him ‘well, if you want to hear something great by those guys, you might be better off with this one, its more accessible’ or hearing him witheringly tell you that he knows full well, because he was the engineer on that album and he was just checking out his name on the credits, but if you prefer that other album, maybe you might also like this band, as he walks you towards a section of these shop that you previously didn’t know existed. Ok, that never really happened to me, but it might have done – and it definitely won’t whilst I’m on Amazon. I would say that social media is an improvement on non-social media; but speaking to a stranger in a shop is far better still and I think it’s a shame that our children won’t experience that joy.

    My eldest is 5 years old. I remember a few years ago, he mastered how to use a mouse on the computer, and I was proud of him. My 2 year old jabs at the screen on my laptop, because he can only use an Ipad. In 3 years, a fundamental change. I’m not convinced he will ever use a mouse, and his hand-eye coordination will take a little longer to develop as a result.

    Does any of this even matter? Are we losing anything truly fundamental or am I just bemoaning the loss of something irrelevant, which has been replaced by something else more contemporary but not from my past? I don’t know. Perhaps I’m just declining disgracefully into early middle age and trying on the slippers of the moaning man and finding them to be comfortable and lined with an inevitably warm fur. Who knows.

    What about those lazy Sundays that were defined by reading The Times, watching the football and drinking tea? No newspaper print on the fingers is a bonus, but there is something inherently joyous about the tactile nature of a ‘paper that you simply cannot replicate with the tablet equivalent. ‘Yes’, the images look better on an iPad, but you just can’t whack a spider quite so cost effectively with the digital version. And what about knowledge and intelligence? Are the two linked? Well, if not, then we are truly descending into a darkened time by ensuring that anyone can real off the answer to any question without knowing anything other than how to use a search engine or the url for Wikipedia.  If the apocalypse comes tomorrow, and only a handful of us are left to repopulate the world, we’ll probably survive – but fast forward 40 years and we’ll be screwed.

    The digital world has brought some enormous improvements but, perhaps, in making most things better we have also made some things worse. We’ve thrown the baby out with the bathwater, and he is outside, screaming, and catching a terrible cold. Let’s all reach out to the baby, grab a towel and get drying – with the digital revolution we’ve lost a few things that were useful. Let’s see if we can help to bring them back in from the cold.

    By Dave Katz, managing director, Ybrant Digital UK

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Digital

  • Bellwether Report: what the industry says

    12 April 2013

    Following yesterday’s release of the latest Bellwether Report from the Institute of Practitioners in Advertising (IPA), the industry has been quick to share its views on what this means in the greater advertising picture. We’ve pulled together some thoughts below from industry experts.

    Key highlights from the report include:
    - Marketing budgets were revised up by 0.1% in Q1 2013
    - Business confidence rose to the highest level in a year
    - Internet budgets grew by 8.9%

    “The Bellwether report highlights the requirements for agencies to develop diverse product and services bases for their clients, traditional recessionary stalwarts such as DM experienced decline (3.6%) in favour of softer PR (up 1.8%) and market research tactics (up 1.3%). As agencies we need to be able to move with the service trends to maximise the return for our clients.   

    “The increase in these softer measures reinforce the report’s more optimistic forecasts for 2014; we are seeing more clients testing more varied communication mixes than ever before. It is unsurprising we are seeing the internet category delivering 8.9% increase. Our clients’ tests are often in the broader digital space, focusing on brand, mobile and connected devices. I am surprised that we are seeing a decline in Search and SEO as it’s an area of focus for many clients as they are becoming increasingly sophisticated in their content, owned and earned strategies.  

    I believe that we will see further budget increases in SEO, PR and social media as marketers develop a deeper understanding of Generation C* and how they will help businesses connect their content with the consumers. This change will further diversify the communication mix.” (*referenced from Brian Solis: Changing the Way Businesses Create Experiences).

    Justin Taylor, managing director, digital, MEC

     

    “The report confirms that internet advertising is one of the most attractive options for marketers’ incremental spend. This is down to three key factors: it’s more targeted, more measurable and more actionable than any other channel. The driving force behind the internet’s appeal is big data. Marketers can use this to define their target audience and ‘protect’ their budget from those less likely to respond positively to their campaign. 

    “The evolution of internet advertising is driving this further still, with developments such as the launch of Facebook Exchange in 2012 making it even easier for marketers to reach the right people in the right context. This is a phenomenally compelling proposition, particularly in the current economic climate when marketers need more reassurance about the effectiveness of their campaign spend. Other channels will continue to lag behind as marketers become even more sophisticated in their use of big data and analytics.” 

    Dominic Trigg, managing director Europe, Rocket Fuel

     

    “This quarter’s Bellwether report is far more positive than a lot of brands and agencies would expect given the current economy climate. Such a small predicted drop in ad spend of 0.3% against a 2.7% inflation rate in a time of ongoing economic pressure is actually something the industry should look upon as encouraging.

    “Clearly clients are still investing, and investment in many areas is growing: a trend that looks to persist.  The key to continued success in the media landscape is measurement: being able to track results and prove the ROI you are delivering. This is especially vital with growing or challenger brands, where this it is vital that the board can see the benefits if they are to reinvest. 

    “The fact that ‘the internet’ is still growing rapidly at +8.9% is testament to this. Through measurement tools and the correct insight, applied intelligently, marketing results can be directly attributed to campaigns that spread across mobile, video and social media. The overall market seems buoyant at the moment, with marketing budgets not just coming from the CMOs but also the CFOs and FDs as we move to a more programmatic purchasing approach.”

    Catherine Becker, chief executive, Adconnection

     

    “Optimism is the order of the day. As precedent shows time and time again, those that invest in a downturn are those that come out the other side in the best of health. The onus is on us marketers to work more collaboratively alongside clients, demonstrating a rich, rigorous and robust understanding of consumers in order to create the most effective campaigns, regardless of channel.

    “Naturally, it is more difficult to persuade anyone to invest in brand equity and communications when feeling so financially vulnerable, but the real danger is sacrifice brand investment in favour of a short term promotional boost. It only further pushes consumers towards purchase decisions that rely solely on price.

    “The challenge for 2013 is delivering the right creativity and the right content in the right context; taking into consideration the constantly shifting consumer mindset. Value is no longer solely rooted in price, instead it’s in convenience, service and the experience, reflected by our constantly evolving media consumption habits and shopping behaviours.

    “Using data analytics, strategic planning and predictive modelling to map out the various motivators and influencers along the purchase decision journey, it’s through this sophisticated level of insight we can deliver focused creativity, higher engagement and true cut-through at a time where consumers are crying out for relevant engagement.

    “The shifts in spend continues to reflect the ever-present client concern of measurability. But ultimately, clients are under enough pressure of their own to protect their own budgets in an economic downturn and it’s our role to work with them to identify the value proposition within the market, and drive that forward together.”

    Sarah Todd, chief executive, G2 Joshua

     

    “In the current environment of economic uncertainty, marketers are, unsurprisingly, continuing to invest in marketing channels which generate trackable returns, and the latest IPA Bellwether report reflects the growing understanding within the advertising industry that it’s not just search that delivers on ROI. Increasingly advertisers are seeing the impact that a cleverly executed, targeted and engaging display campaign can have on their brands, and we can see this reflected in the relative lack of growth in search and SEO spend. Coupled with this is the growing sophistication of tracking and measurement tools for display advertising which allow advertisers to prove the value of dynamic online campaigns over direct response campaigns.

    “If marketers are going to gain cut through with consumers in yet another challenging and uncertain year it’s crucial that they understand the mood of their consumer. As purse strings tighten the perception of what is valuable shifts from ‘things’ to ‘human connections’ and it will be those brands that use flexible online channels, that offer them the ability to talk to their audience in a personal way and build a valuable relationship, that will succeed.”

    Minal Saigal, managing director EMEA, Essence

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Digital

  • The future of global digital media trading standards

    09 April 2013

    The International Federation of Audit Bureaux of Circulations (IFABC) was founded in 1963, long before the advent of digital publications, and was set up to establish an international set of rules to standardise circulation measurement, providing the media industry with reliable data for print media on a global scale, enabling cross-country planning. However, despite its print roots, the IFABC was quick to recognise the digital shift 15 years ago and has been working to accommodate these changes in the media landscape.

    The speed of change over the last few years has been rapid and unrelenting. The global media industry is now operating across multiple platforms and publishers are increasingly launching digital products and using boundary-less, digital platforms to publish content that stands alone, as well as replicating a traditional, printed edition. As the market for such products grows, so too does the need to monetise them. However, monetisation can be difficult if there is no way to prove the value of investing in the new digital platforms.

    JICWEBS (The Joint Industry Committee for Web Standards in the UK and Ireland) was created by the UK and Ireland media industry to ensure independent development of standards for measuring performance online and benchmarking best practice for online ad trading. The IFABC has adopted many of the JICWEBS standard definitions to ensure global principles are maintained. The IFABC World Wide Web Standards Group (IFABC WWWSG) reviews the global metrics to ensure they remain relevant as they are used in markets around the globe.

    GroupM reported that global digital advertising spend exceeded $98bn in 2012, a 16% year-on-year rise and a figure that represents approximately 19% of overall global ad spending. The trend is reflected across all established global markets. However, the digital world can be something of a minefield for advertising buyers who are wrestling with new challenges such as tracking advertising activity on multiple platforms, rights and fees, ad misplacement, and its complexity in general. 

    Agencies and publishers want to be able to navigate the sweeping digital industry changes that are occurring almost continuously. Advertisers also want to be able to document usage and performance on a global scale, and therefore global metrics need to be established. Media owners also need an internationally recognised set of guidelines against which to measure the success of their brands. The IFABC WWWSG has already delivered agreed metrics covering everything from page impressions to email delivery. At the group’s last meeting, it agreed app and video metric definitions that underpin the results from the key global and local analytics tools. This provides global standards for local markets which are built on as required by those local markets.

    The IFABC has also established a Digital Publications Standards Committee (DPSC), the objective of which is to establish a set of global measurement guidelines. Once the guidelines are agreed and issued they will be considered a starting point from which all IFABC members should begin. Each international member bureau will be able to add their own rules beyond the suggested guidelines. The Committee is also meeting with global digital publishing platforms to try to standardise the way metrics are reported to the ABCs. To ensure IFABC remains relevant in the evolving digital age, the DPSC will continue to meet to oversee the development of the guidelines as the medium continues to transform itself.

    By Jerry Wright, president, IFABC & chief executive, ABC UK

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: auditors, Digital

  • The challenges we face working in digital

    29 January 2013

    Working in digital is fast-paced, exciting and very fulfilling. But like all industries there are annoyances we deal with on a day-to-day basis that slow us down and downright frustrate us.

    The below highlights a few examples I could think of and some advice on how to get past these issues and start getting results for your client/business.


    Getting access to client technology platforms (eg. web analytics)

    Despite access to data being essential when running a media campaign, many clients will claim they are not allowed to give an agency access to a web analytics platform or similar due to a policy a bureaucrat at HQ came up with years ago.

    Thankfully this problem is becoming less and less of an issue – clients are becoming increasingly savvy and understand that they need to share data with their agencies. I generally only have problems with international and finance clients who are particularly paranoid about sharing data.

    You also need to watch out for businesses using Adobe Omniture. Sometimes getting access to data (eg. Adobe Discover) is challenging due to licensing issues.

    The Solution

    The benefit of an agency having direct access to analytics is far greater than any downside the client might invent. Agencies need to make it clear that being able to access data quickly is important for optimisation. It might be useful to remind a client that having simple “user access” to a web analytics account means no settings can be changed / damage can be done.

    If the client can’t share logins due to licensing issues (particularly annoying with Adobe solutions) I propose using the same login as the client but ensure you aren’t using it at the same time. There’s no sense in paying twice to get another login.


    The EU Cookie Law

    When I first heard about the EU Cookie law I went a bit mad. It sounded like a total waste of everybody’s time. Not only would it involve our clients investing more money in building mechanisms to inform visitors about cookies, but also it would require legal teams to look over the law and provide bespoke advice for different markets (and nobody likes getting legal teams involved!). A poor implementation could also ruin a client’s data quality and conversion rate.

    From what I can tell, people still don’t care about the Cookie Law. You only have to browse the web for a few minutes to discover many large companies that have not implemented any form of cookie information mechanism. We’ve also looked into data from a client that has implemented a cookie mechanism that showed that only 0.03% of people decided to opt out. I’m willing to bet most of those opt outs were just our team testing if it works…

    The Solution

    [Full disclaimer – I can’t provide legal advice so this is just my opinion]

    By all means provide transparent information about which cookies you use on your website, but do not make a big fuss of it on the homepage. I’d try and be as subtle as possible with the messaging as most people will ignore it anyway.

    Definitely go for an “implied opt in” approach. This means that cookies will be dropped without the user having to press an opt in button and your data doesn’t become invalid.

     
    Google’s Monopoly makes measuring SEO performance difficult

    Google can do whatever they want and we have to like it – that’s the downside of their huge monopoly on the search market. I used to work in our SEO team and am glad I don’t anymore as recent changes to Google have made it difficult to measure success and make accurate forecasts as to what ROI can be delivered.

    I’m talking about “Not Provided” keywords appearing in web analytics reports. If you’re logged into a Google account when you run a search query on Google you will be using Google’s secure search (https://). What this will do is hide the search query used to arrive at a website so the client (or agency) is unable to know which keywords have been performing well.

    We’ve already started to see the industry devolve to the stage where search engine ranking for “vanity keywords” is becoming the main KPI with many clients. It’s embarrassing; I thought we left this method behind last decade?

    The Solution

    I have seen many solutions on other blogs on how to overcome the “not provided” challenge – but I think it’s sad – SEOs are fighting a losing fight. We’ve created models to understand what keywords “not provided” might actually be but it’s only a matter of time before there will be no data at all to work with.

    Using Google Webmastertools to better understand visibility is an OK alternative. I personally think the tool is pretty basic but we have to work with what we have. This tool will show you average search engine ranking (accounting for personalised results) as well as click-through-rate on your top keywords.

    A dashboard is generally not the solution

    What I’ve realised over the past year is that 99% of clients that ask for dashboards, don’t actually need a dashboard. It frustrates me that we have to show off a dashboard solution in every pitch – because we know every other agency is doing the same thing and we can’t risk ignoring the question.

    The sad truth is that a dashboard is not always going to help optimise a campaign and I feel as an industry we need to move away from this “dashboard is the solution” mentality.

    Let’s go back to the drawing board.

    A dashboard is something that sits behind the wheel of your car telling you how fast you are going and if you need more fuel. The dashboards our clients request today are essentially fully blown web analytics tools, not dashboards!

    The Solution

    We will always need to provide dashboards to show off performance – it helps us win business. I do think we need to start promoting a model where clients buy into people as well as dashboards.

    A client will get far more insight from a person performing analysis on their data, than a mega dashboard that ends up being used by nobody in their business.

    We have a team of web analysts that work across our client accounts and it seems to work well. Client’s are benefiting from rich insight and actually have somebody telling them what action to take with their data.

    By Carl Fernandes, head of analytics and conversion, iProspect

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Online, Digital, Search, Google

  • Consumers get interactive with the rich media world

    09 October 2012

    As new advertising technologies and approaches continue to spring up across digital channels, the online display marketing industry is no exception and is enjoying a wave of innovations in the way brands serve and manage advertising over the web. The good news is that these advances are being well received by consumers, who are interacting with the many creative formats emerging from the industry at the moment.

    Our latest Quarterly Media Barometer underlines just what a positive effect rich media formats are having on audiences at the moment. The results revealed that they are achieving significantly higher levels of success with online audiences than traditional formats, with consumers clicking on these interactive ads three times more often than ordinary banners. 

    The Barometer, which analysed over 90 billion ad impressions in 18 countries across Europe and measures consumer trends and engagement with the online display marketing industry, reveals that the engagement rates for rich media banners that for example link to Twitter feeds, retailers’ catalogues, game-based ads and YouTube videos are now over five times higher than for standard banners.  

    The results of the Barometer also show that within the first six months of this year the time consumers spent engaging with rich media ads increased by 74%, which coincides with a spike in online video advertising playtime, which went up by 6%.  

    Rich media means everything to the future of the display marketing arena, from the way it increases engagement rates for the advertiser, to the way it improves the perception of a brand for the consumer. This has been further fuelled by the multiscreen consumer, together with an ever increasing shift away from traditional offline TV adverts to the increasing volume of online video inventory. The interactive content of rich media banners provides many more opportunities for consumers to engage with online display advertising. Although advertisers might be paying more for rich media ads, it is worth it if the audience is five times more engaged.  

    However, rich media still needs to become simpler to use and more accessible before it can fulfil its enormous potential. With this in mind, it will be those who are prepared and understand how to optimise its use over a single platform now that will be best placed to profit as its use becomes even more widespread.

    by Gustav Mellentin, co-founder and chief executive, Adform

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Online, Digital

  • Clouds & Crowds

    16 April 2012

     Vogels

    “If your company isn’t measuring deeply the interaction with customers and using the data, you are missing out,” Amazon.com chief technology officer Werner Vogels warned delegates on stage at the Festival of Media Global in Montreux today.

    Speaking passionately about the importance of data, Vogels said that learning is the biggest accomplishment so you must “measure relentlessly.”

    He urged companies to adopt three steps when launching new products/initiatives:

    Experiment
    Measure
    Iterate or pivot

    According to Vogel, the best organisations designed to deliver new products under conditions of extreme uncertainty are starts-ups due to their ability to be reactionary. He urged companies to have a different approach to building their products and to get them in the hands of customers as early as possible.

    You can keep up-to-date with all the action from the Festival of Media Global 2012 by following #FOMG12 or check out our dedicated Festival page.

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Digital, E-commerce, Advertising, Marketing, Measurement, ROI & effectiveness, Festival of Media Global

  • Does the internet really suck as a branding medium?

    15 November 2011

    Alan Pearlstein, recently posted a provocative statement in an AdAge article titled, “When Will Brand Dollars Move Online? Maybe Never.” He stated:

    It's time to face the reality that the Internet sucks as a branding medium.

    I find myself somewhat conflicted by the sweeping nature of Alan’s assertion, even if I do sympathize with his viewpoint. The thrust of Alan’s argument is that the Internet is an archetypal direct marketing medium, and it should be valued as such. Different media, he proposes, have different strengths and should play to them.

    But one of the problems with the Internet - as I have observed before - is that it is not just one medium. It is the counterpart to many different traditional channels. While I totally agree that in today’s world the brand building power of display ads is typically small, I do not believe the same is true of online videos.

    But that point apart, I find it hard to argue with Alan’s proposition that TV is a far better brand building medium. But it is not just because TV commercials evoke an emotional response from their audience. After all, online ads evoke an emotional response as well, even if the emotion is the frustration you feel when you get a pop-up instead of the page you asked for. Nor do I believe it is impossible to evoke a positive response to a display ad. Dynamic Logic’s database shows some ads to be very effective. But it may be more difficult to evoke a true emotional response online simply because of the way the medium is consumed and processed by its audience.

     

    The thing that makes the Internet such a great direct response medium – with the exception of some video content – is its “lean forward’ nature. The audience is actively engaged with the content and is consciously searching for items of interest. As a result, not only do people find it easy to ignore irrelevant content, they consciously process the content that they do find relevant. If something is of interest, they can take as much time as they like to make sense of it and figure out how it might apply to them. Their instinctive emotional response tends to get subsumed as people consciously engage with the content.

    By contrast, TV is a lean back medium. Typically people sit back and follow along with the content and consume it passively. Their attention is directed to anything that promises to be interesting, engaging or enjoyable. Content is not processed semantically, but episodically as a series of images, ideas and feelings that is rarely thought about at the time of viewing.

    This is a tremendous advantage for the brand marketer, because entertaining and engaging content is viewed, even for brands in which the viewer has no current interest. That makes TV a great medium for seeding ideas and feelings which come to fruition at a later date when people actively think about the brand, when researching or shopping.

    On balance, I find Alan’s proposal that “the Internet sucks as a branding medium,” to be overstated. Sure, it works better as a direct response medium, but only on average and only in some forms, e.g. display ads. Online video behaves more like TV and that makes it a powerful brand building channel.

    So what do you think? Is Alan right?

     

    This post was spotted on Straight talk with Nigel Hollis

    Comments (0) | Permalink

    Posted by: Nigel Hollis

    Tags: Digital, Branding

  • The 3 keys of digital storytelling

    13 October 2011

    “Digital is the best place for brands to bring their story to life,” said Microsoft Latin America general manager, consumer and online division, Lovina McMurchy on Day One at the Festival of Media LatAm.

    Microsoft's 3 keys to successful digital storytelling:

    Maximise your resources - providing the canvas for the next generation of brand advertising
    Expand your storytelling - through gaming experiences, sharing on Facebook
    Dare! - embrace mobile, gaming etc.

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Online, Digital, Emerging Markets, Festival of Media LatAm